Showing posts with label bureacracy. Show all posts
Showing posts with label bureacracy. Show all posts

Tuesday, December 6, 2011

How it hit the fan and then I lost it

Sabra

Well it was only a matter of time before what all was on the sidewalk, would rise up and hit the fan. We are on the other side of a horrible week. Things were moving along and we were getting everything done but Mr. Rosen was soon to start work and there were still some bureaucratic items hanging in the balance. One of them was our residency status. As returning citizens of Israel we're entitled to certain benefits, one of which is an exemption on the social security we haven't been paying for the last ten years (since we've been paying into another country's system). The deal is that if you've been away long enough and you come back, you pay a bunch of money and then you get reimbursed by the government, half right away and half after a year. And paying into this system means you have health insurance too. Apparently when Israel went universal with health care many years ago they figured it was easier to run it through social security since that system was already in place. Easy peasy.

Turns out that my status is a little different since I am technically a new immigrant whose status was frozen when I left Israel eleven years ago and now resumes as do some of my new immigrant rights. Some of the rights are useful like financial help setting up my studio. Others are less useful. One thing is for sure: I have a six month waiting period for my residency to kick in and I used up my six months of free health care in 1998 when I moved here originally so we ponied up for private health insurance for me. Mr. Rosen and the kids were supposedly insured the moment they returned, so said everyone with whom we spoke. Not true. It took us two full weeks to get all of our residency paperwork in order, not to mention the strike, so the earliest we could pay this chunk of money was a few days ago. Then the website where you pay was down. FAAAA!!! Meanwhile the insurance we had through Mr. Rosen's former employer was going to expire November 30. And that's exactly when the baby and my older son came down with 103 fever and a horrible rash. Less horrible for the seven year old. Full blown on the baby.

I posed the question of how to get my kids seen by a doctor to a Facebook group I found of English speakers in my town and everyone was sure we could be seen in the clinic. Not true. I went to the clinic and explained our very complicated situation but the receptionist insisted we go somewhere else because we didn't have magnetic health insurance cards. That is when I went all mama bear and started shrieking about how my baby might have measles (it did in fact look like measles and about four other viruses according to Dr. Google). No dice. I walked out hysterical and a nice young woman offered to drive me to another town where she was pretty sure they would take us. We followed her through a checkpost into what is technically the West Bank to a religious town where everyone has twelve kids with rashes so they probably wouldn't even ask for a magnetic card. At this point I am on high alert having forgotten after being away for eleven years that it's totally normal to drive into the West Bank and go to a health clinic in an ultra-orthodox town. Our tour guide sits with us while we wait to be seen except they won't see us either. The kids national identity numbers are not yet in the system. It can take two weeks from the time you established residency. And this is when I ask why on earth would it take two frigin weeks for the country-wide computerized system to be updated? I mean it only took god one week to create all the world! How does it get updated? By hand? Courier pigeon? Maybe a tiny gnome writes the numbers down on a paper and brings the papers by bike to the Ministry of Health? I decide to take pictures of my baby and send them to my brother in law and my pediatrician friend and they both give the same diagnosis which I pretend is the same as being seeing by a doctor in person. Because our only other option is urgent care, which I would only resort to if the rash randomly turned into appendicitis or something.

We're on day five of the rash and it's slowly fading. And my disbelief and disappointment in what I once considered an exemplary national health care system is also fading. Every system has its cracks. We happened to fall into more of a crevasse. And all this during the same week that our kids started hating school. It was a little more than my delicate system could handle. It seems all that time in California made us soft. Got to get me some thicker skin, the kind with long, pokey spines. Stat.

Thursday, November 17, 2011

Welcome to Israel

Welcome to Israel

Shalom! We arrived yesterday evening with all family members in tact and only missing one piece of luggage - the baby's car seat (he rode commando from the airport), which arrived to my in-laws this morning via London. When we got to passport control and the woman in the next line over cut in front of us when our window became available, I knew we'd arrived in the right country. The older kids went to sleep last night around 11pm and woke up at noon. Not bad. The baby was up pretty much from midnight until 4am. Not great.

Mr. Rosen and I ducked out at 10 this morning to start our administrative journey. We dragged the baby along in an effort to reset his internal clock. First stop, the Ministry of the Interior where we had to change our National ID cards to reflect our marriage and three kids. As we got out of the car I started to put the baby's little fleece slippers on and Mr. Rosen said, I don't think he needs those today (it's about 65 out). I knew that if we didn't put them on I would get reamed by at least eleven older women for exposing my child to the elements. We stopped for a latte at the mall under the ministry and a fifty year old man mentioned to us that it was windy outside and that our baby should have a sweater. Didn't see that one coming. While we were sitting there we also saw a young woman come in with her friends to get coffee wearing the clothes she was trying on from the store next door still with tags and a security device attached. Maybe she got thirsty all of a sudden? Only in Israel.

We headed upstairs to get passport pictures taken and we saw a a religious woman (head covering and modest flowy garb) and her teenage son (side curls and giant knit kippah) in line, both wearing Vibram five-finger frog feet "shoes". I guess the quest for good arch support is universal.

With our photos and baby in hand we headed upstairs to the Ministry. The Bedouin man ahead of us was there to register his newest child too. I overheard the clerk doing triage handing out the numbers at the front desk say to him, first wife or second? Nice. The Bedouin are still keeping it real I guess.

After waiting for about forty minutes, which was not a long wait considering the last time I was here fifteen years ago I actually learned how to knit and completed a six foot long scarf in the time it took before I spoke to anyone official, it's our turn. We are both in the system as citizens but it apparently takes the same system 72 hours from the time we go through passport control to recognize we are in country. We have to come back on Sunday. Minor setback. Fortunately Mr. Rosen can come by himself and complete the task for both of us.

Next up, finalizing the bank account that my in-laws already opened for us. On Thursdays the banks are closed from 12-4 and reopen from 4-7. Until then, the kids are at the park and the baby is asleep and mama needs to take a shower. In queue after the bank, shopping for a refrigerator, Ministry of Absorption, elementary school registration and dealing with our iPhones that don't work here. Good times. So far I have not yelled at anyone or cried or used any vulgar hand gestures.